Outpatients Department at the Haywood Hospital

Clinic operating times

There is usually a morning clinic session and an afternoon session.

9.00 - 5.00: Monday-Thursday
9.00 - 1.00: Friday
Closed: Saturday and Sunday

We hold evening clinics the first Tuesday of every month.  The clinics run from 5.00 pm to 7.00pm.

What happens when I arrive at the outpatients department?

We ask you to book in at the booking desk, which is the very first desk on the left. The clerk will retrieve your notes and direct you to the main waiting area. A nurse will call you to the correct clinic and measure your blood pressure and ask you to provide a urine sample. You will be asked to sit outside the consulting room and the doctor will then call you in when ready.

What should I bring with me?

Please bring your appointment letter with you and a full list of medications taken. You must attend your appointment, and cannot send someone else on your behalf. You may be asked to undress during your appointment in order to be properly examined so we ask you to wear appropriate loose clothing.

Can I bring someone with me?

You may bring someone with you but please keep to a minimum, as consulting rooms are quite small. Only guide dogs are permitted.

What happens if I am late?

If you are late we will try our best to fit you in for an appointment but we cannot guarantee it will be straight away. We will have to fit you in when we have a gap, which might be at the end of the clinic list. If you have arrived once the doctor/nurse has left then we won't be able to see you that day and we re-schedule you an appointment.

Why do other patients who arrive after me get called in first?

We run several clinics at the same time, not everybody is there to see the same doctor or nurse. You may also have arrived quite early for you appointment where the other patients arrived closer to their allocated appointment slot.

Can I leave the waiting area?

We ask you to remain in the waiting area to be called. If there is a long wait until your appointment, please let a nurse know so that we can locate you if needed. Please return to the waiting area as soon as possible.

How can I cancel my appointment?

It's very important to let us know if you cannot attend a clinic, please ring the number on your letter or visit our contact page for the appropriate contact number

Why was my appointment cancelled?

There are several reasons we may have had to changes your appointment. We try our best to make other arrangements but sometimes there is not other option but to cancel your appointment and offer you the next available one.

Why am I seeing a nurse?

Advances in medicine and medical education means that the role of a doctor has branched off allowing experienced nurses to take on many of the roles.

It's difficult to get to the Haywood? Can I go somewhere else?

Yes. We run outreach clinics with our community nurses for those who live further away. These clinics are for drug monitoring as these needs to be held on a regular basis. Your consultation with a consultant doctor or nurse will usually need to be at the Haywood.

The outreach clinics are in the following locations

• Longton cottage hospital
• Madeley
• Cheadle
• Leek