Complaints

Stoke on Trent Community Health Services aims to provide high quality services for our patients and service users.

There are occasions, however, when things may not always run smoothly or meet expectations and complaints can be helpful to the organisation to identify where improvements or changes may be needed.

Stoke on Trent Community Health Services is a sub division of NHS Stoke on Trent and all complaints are handled and investigated as quickly and sensitively as possible in accordance with the NHS Stoke on Trent complaints policy.

Complaints about services provided by Stoke on Trent Community Health Services should be addressed in writing to:-

Janet Calverley

PALS and Complaints Manager
Longton Cottage Hospital
Upper Belgrave Rd
Longton
Stoke-on-Trent
ST3 4QX

Telephone: 0300 123 0995 Extension 3750

A voicemail service is active on this number if the complaints manager is unavailable, all messages will be responded to.

Or via email complaints@stokepct.nhs.uk

Under current legislation, complaints about services provided by GPs, Dentists, Pharmacists or Opticians should be made in writing directly to the practice. They have their own complaints procedures in place to try and resolve concerns. If there are any concerns about complaining to a practice direct, advice can be obtained from Trust staff through the complaints helpline.